Question 1

How do I contact you for an engraving quote?

Accepted Answer

Please reach out via email at sales@madetolayer.com or through our chat to get a quote! Due to varying material types, complexity of the engraving image, expedite times, and the amount of work required to create the design, prices will differ.

Question 2

Do I get to see the design before it gets engraved?

Accepted Answer

Yes! All fully custom products come bundled with an engraving proof to ensure the product is up to your standard. This is not included in our "fill in the blank" type products, but can be added for an additional fee upon adding the product to your cart.

Question 3

Can I change my design after I've already approved my proof?

Accepted Answer

Changes may be possible if production has not started. Additional design fees may apply.

Question 4

How long does production take?

Accepted Answer

Production times vary depending on order complexity, quantity, and current workload. Most pick-up services can be completed within two business days of confirming your design, while shipped products will have a longer completion timeline due to delivery requirements. Rush services may be available.

Question 5

Do you offer bulk pricing?

Accepted Answer

Absolutely! Please reach out to sales@madetolayer.com and one of our representatives will work with you on our large quantity pricing options.

Question 6

Can you create custom illustrations from photographs?

Accepted Answer

Yes. We can create engraved portraits, memorial pieces, pet artwork, line art, and other custom illustrations.

Question 7

How is pricing determined?

Accepted Answer

Pricing is based on:
Material type
Item size
Engraving area
Design complexity
Production time
Quantity ordered

Question 8

Do you offer refunds?

Accepted Answer

Because custom products are personalized, completed custom orders are generally non-refundable unless an error was made on our part. Customers are responsible for reviewing all spelling, dates, and design details before approving proofs. Approved proofs move directly into production.

Additionally, please double check any information you enter when adding our "fill-in-the-blank" style items to your cart. These items have a quick turn around and immediately enter production upon being received through our site.

MADETOLAYER must be notified of any issues with the product within 7 days of releasing the product to the customer or after arrival to the customer via shipping to be considered for a return or remake. Please contact us at sales@madetolayer.com with any further questions.

Question 9

Can you engrave my company logo?

Accepted Answer

Yes, provided you have the rights to use the logo and can supply suitable artwork.

FREQUENTLY ASKEDQUESTIONS